There are a myriad of technology options available today that will make small business owners their heads spin. In addition, there are a myriad of vendors competing for your business and the different prices and services they offer -- and choosing a single solution is more difficult than ever. Furthermore, you will likely need to stick to the decision you make for a considerable period of time . Any changes could have a major impact on your company's the bottom line. As the business owner, deciding on any new technology means you stand at a crossroads. The direction you choose, nevertheless, should put your customers and employees' needs foremost. "Business ownership can be both rewarding and difficult, particularly when it comes to running small-scale businesses," said Jeremy Durham, senior manager of strategy for technology and product at business solutions provider Paychex. "Small business owners have to be balancing the requirements of day-to-day business operations against their own inherent entrepreneurial drive." As rewarding as it is both personally and professionally, running a small business can be very challenging. Small business owners must overcome many hurdles before reaping the rewards. Durham pointed out that the most up-to-date technology tools allow business owners to make the most of their efforts and to work more efficiently to reach their goals in business. He said that business owners are able to do more with their software than they have ever before, including workforce and payroll management software. The difficulty is finding the best solution that meets current needs and adjusts for anticipated business needs and growth according to him. It is not easy to select the right solution given the many options that are available. Read our guide to find out more about cloud-based CRM services for small businesses. Durham suggested businesses consider these five aspects before selecting a new technology or software solution. A rich user experienceThe owner of the business should be able to work when and where they choose, with no interruptions. When it comes to technology, the best way to achieve this is by implementing a Software-as-a-Service (SaaS) platform that offers an intuitive user interface across a range of devices based on consistency, simplicity and intelligence. It's designed to boost user productivity and streamline the work that are at hand. Evolving capabilitiesIn the ever-evolving workplace, it's crucial to use technology that will change as fast as your business. Cloud-based platforms are built for scalability to meet growing customer requirements. When a business expands and is required to incorporate additional services from the vendor of technology, new features and functions can be easily and seamlessly implemented with minimal disturbance to the business's owner. With cloud-based platforms, the vendor manages regular system updates, making sure that the platform runs smoothly. So the business owner is able to concentrate on their business goals, rather than the system. AccessibilitySaaS platforms have many advantages. Users have access to them from anywhere at any time. This allows entrepreneurs to log on to their SaaS platform from anywhere at any time. This also provides them with the option of providing secure access to their partners and employees using their own devices. Furthermore, mobile applications allow business owners to manage their enterprises when they are on the move, and configurable desktops can help create user-friendly actions and workflows that can be used for increased productivity. SecurityIn the case of a company's financial records as well as employees' personally identifiable information , or any other proprietary information, security is a top concern for the business's owners. SaaS solutions can often be more secure than conventional software for protecting company business information. SaaS providers take additional steps to keep their clients information secure and they can access high-quality data centers and advanced technologies that the majority of small and medium-sized business owners don't. Customer supportA SaaS platform's performance is contingent on the relationship between the vendor and client. There will undoubtedly be questions when implementing and using the daily features of the platform. It's a good idea to research vendors' service models so that you can get live support when you need it. It's crucial for business owners to carefully study the capabilities of the vendor and to make sure that the platform meets their needs.
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